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Resume of Paul R. Woods
Paul is currently employed as the CRM and e-Business Manager for MacAllister Machinery Co., a Caterpillar heavy equipment dealer located in Indianapolis, IN. Therefore, he is available for special projects only.
(Left-click to view or right-click and choose "Save Target As..." to download)
U.S. Patent Number 6,651,085
Paul was granted a U.S. patent for his "Agent Status Viewing System and Method" as a result of his work for Interactive Intelligence. The patent can be viewed here: U.S. Patent 6,651,085 (827Kb PDF)
Magazine Interviews and Quotes
You might also be interested in reading interviews and quotes Paul has given. These are all related to his experiences with computer telephony and the Interactive Intelligence Interaction Center Platform. They are hosted on the Interactive Intelligence web site.
- Star of the Industry, Computer Telephony, June 1997
- Interactive Intelligence's EIC, Computer Telephony, July 1997
- Communication is Served, Computer Telephony, October 1997
- CTI Ablaze with New Applications, Inter@ctive Magazine, March 1998
- UnPBX ACDs: Out of the Box and Working, Computer Telephony, May 1998
- Smart Call Center Solutions, Support Management Magazine, July/August 1998
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